The high level support service aims at providing MaX users the ways to exploit, at the best, the software tools in the materials domain. This includes:
- Support for the users on the most suitable code/application and on the best choice of the parameters and configuration to run their calculations in order to obtain the best performances;
- Ad-hoc solutions for users, possibly comprising code development. The feasibility of such requests has to be evaluated together with the representatives of each MaX code;
- Dedicated consulting and support for the development of new features in MaX codes. This may happen with the help of visits in a MaX lab, possibly supported through the HPC-Europa3 project. The feasibility has to be evaluated together with the appropriate MaX team.
MaX will try to support all users. For requests that involve a major effort, a dedicated agreement (and a fee) may be requested.
To ask for high level consultancy, please send your request by e-mail to firstname.lastname@example.org. If needed, the high level requests will be forwarded to the representatives of each code.